Base every encounter on respect

Prioritise the vulnerable

Believe in the possibility of change

Inspire clients to dream of, and plan for, other possibilities for themselves

Give clients the benefit of the doubt

The problem is the problem, the person is not the problem

Everyone is constantly trying to make sense of their experience

Let go of a assumptions and judgements

Understand your clients distress - walk in their shoes

Look for wisdom everywhere, If you are not looking you will not recognise it

You cannot inspire clients to do in their own lives what you are unwilling, or unable, to do in your own